So I think I may have mentioned last week how much I hated the part where it was either 100 or so close it didn’t matter. Hate. I hate the heat. I thought I hated the cold but I’ve recently decided that compared to the heat, the cold is freaking awesome and I miss winter.
You know what makes the heat suck even more?
Having your AC only working sometimes!
That’s right, it’s moderately hosed. On Friday we had an HVAC guy come out to look at the AC because the upstairs unit wasn’t working. Fan was on, condensing unit outside was not. It got up to around 90 up there and man was it not ok. Fortunately (or unfortunately, depending on how you look at it) the AC started working again on Thursday night and ran all night so all Nate could do was describe the problem. So anyways, like I said… HVAC guy came out to the house, checked the system over and decided that the problem was with the Lux programmable thermostat (highest rated model according to consumer reports, because I believe everything they say). The guy said that since we installed the thermostats ourselves after we moved in and the problem was the thermostat it wasn’t covered under our warranty and that would be $90. For him to do nothing. But he offered to sell and install a $135 Honeywell programmable thermostat for Nate. We passed and Nate said that if the problem was the thermostat and he was charging us for it then the least he could do was put the old one back on. So he did.
Fast forward to coming home from work, upstairs AC unit back off. Take that, HVAC guy! After a little more research we discovered the problem? It was with the load manager installed by the town we live in. they buy power from the nuclear plant near by and in order to keep prices low etc they do remote load managing. According to the plan we’re on (the 25% plan), if the power usage at our high is especially high they can turn things off for up to 7.5 minutes every half an hour. Turns out they were “load managing” our upstairs AC unit, only for hours at a time instead of the 7.5 minutes they were supposed to. So the guy came out, was SO apologetic (I think other people maybe didn’t take the problems as well as we did because he was SO sorry). He bypassed the system and said he’d replace the box on Monday.
So Monday we got home and it was 82 in the house, upstairs and down. We keep it set around 75, so 82 was not good. I went outside to look and there were 3 red lights on our load management box meaning that we were being load managed. 5 minutes later the downstairs unit came on for about 3 minutes. 15 minutes later I called the town, because obviously it was not actually fixed.
Poor guy came back out to our house, said there had been a glitch in the computer program that managed the house and he thought when they fixed the code it would fix out unit. Again, the units both came on like 2 minutes before the repair guy showed up. We kept saying the units had been off for 40 minutes straight. He kept trying to say it wasn’t necessarily the box unless we had watched it for 40 minutes and it was working now. Fortunately he was able to use a little machine thingie to get a history on the running of the box to see that it had been load managing us for the last 2 hours and 40 minutes.
So again, the box was bypassed and we’ll get a whole new box. One that had better work correctly or I may have to go shove it down the town’s throat. I mean I have to give them credit, both times we called them they sent someone over straight away, no arguing, no nothing, and shit definitely happens, we did have AC most of the time so we didn’t quite melt or anything, but it’s still kind of frustrating to have it keep turning off the freaking air conditioner when it’s 100 degrees outside!
Anyways, I’m sure that was more than anyone needed to know about the load management system going on in Apex, if you’re actually still reading. I just felt the need to get it off my chest, since I know it’s not the town’s repair guy’s fault I don’t want to take it out on him.
And also, the HVAC people are about to get a letter from me asking politely for them to refund our money like the nice technician said they should. Not only have they said that they won’t refund us (even though the technician said if it was the load manager they would), the guy actually had the nerve to ask again if we wanted him to come out and install the top of the line Honeywell programmable thermostats for us… for cost.. $150 each! (We actually, coincidently, had dinner with a friend who works in construction that night who told us a good one should not cost more then $50).
Btw – looks like it’ll be between 88-92 over the next 7 days. We’re saved!