Ok, so let me just preface this by saying that in college, I had a bad experience with UPS. It involved my BellSouth DSL modem being sent back after them telling me that they were putting it on will call and me having to order a second modem from BellSouth.
I ordered my sister a Christmas present that was shipped via UPS and requires an in-person signature. Being that I work during the day I knew I wouldn’t be here next time I called and had it put on “will call”. This time I wanted to be safe and I thought I outsmarted UPS. At 3:45 before I left work early to drive from RTP to Atlantic Ave I called UPS to make sure the package would actually be there. I called, they said it was there so I headed out.
The package WAS.NOT.THERE. They forgot to take it off the truck so it had gone out for delivery again today. I was dumbfounded. The woman telling me probably thought I was going to flip out and start screaming at her because she was very polite and apologetic and I just stood there like “Wha..?” and said “But I just called, 30 minutes ago I called and they told me it was here to be picked up” and then she handed me the piece of paper that said at 7:42am it was scanned as “out for delivery” and at 3:15 it was scanned as “attempted delivery” and then put on “Will call”. How they missed that when I called them I do not know but they did. I just didn’t know what to say so I left.
So now I’m pissed at UPS. I mean I don’t care that it wasn’t there, I’m not upset that they forgot to take it off the truck. I’m upset that when I CALLED TO CHECK before driving out there, they said it was there. Tomorrow I’m calling back to verify that if I try to pick it up on Saturday it will be there and so help me god if it’s not there… well.. there’s nothing I can do really but HATE UPS.